# Shipping Policy

Last Updated: Insert Date, e.g., 15 April 2025

At Mandrake Miniatures, we aim to deliver your orders from www.mandrakeminiatures.com promptly and securely. This Shipping Policy outlines our shipping options, costs, and delivery times for domestic and international orders.

## Where We Ship
We ship to the following destinations:
- **United Kingdom**: Domestic shipping with standard delivery in 3-5 business days.
- **European Union**: Including Germany, France, Ireland, Netherlands, Spain, Italy, Belgium, and more. Standard delivery in 5-10 business days.
- **United States**: Standard delivery in 7-14 business days.
- **Canada**: Standard delivery in 7-14 business days.
- **Australia**: Standard delivery in 10-20 business days.
- **Switzerland, New Zealand, Japan, South Korea**: Standard delivery in 10-15 business days. [Add other countries as applicable.]

**Note**: We do not ship to [list restricted countries, e.g., North Korea, due to trade sanctions] or PO boxes. Contact mandrakeminiatures@gmail.com for inquiries about other destinations.

## Shipping Costs
- **UK**: Free shipping on orders over  £35, EU£60, rest of the world £100; otherwise we use Royal Mail shipping costs.
- **International**: Calculated at checkout based on weight, destination, and method. Duties and taxes (VAT, customs) are the customer’s responsibility (DDU), except for EU orders under €150, where VAT is handled via IOSS.
- All costs are displayed in GBP before you confirm your order.

## Delivery Times
- Times are estimates and may vary due to customs, holidays, or courier delays.
- Orders are processed within [e.g., 1-3 business days] and shipped via Royal Mail.
## Customs, Duties, and Taxes
- For international orders, customers are responsible for duties, taxes, and customs fees (DDU), unless otherwise stated. Check with your local customs office for details.
- For EU orders under €150, we use the Import One-Stop-Shop (IOSS) to simplify VAT payments at checkout.
- We provide all required customs documentation (e.g., CN22/CN23 forms) to ensure smooth delivery.

## Lost or Damaged Items
- If your order is lost or damaged, email [Your Contact Email] within [e.g., 7 days] of expected delivery. We’ll work with the courier to resolve the issue.
- For damaged items, see our [Returns and Refunds Policy](#) for remedies under the Consumer Rights Act 2015.

## Contact Us
For shipping inquiries, contact:
Mandrake Miniatures
mandrakeminiatures@gmail.com 


See our [Terms and Conditions](#) and [Privacy Policy](#) for additional details.