Returns and Refunds Policy
At Mandrake Miniatures, we want you to be satisfied with your purchase from www.mandrakeminiatures.com. This policy outlines your rights under UK law and our return process.

**Your Cancellation Rights**:
Under the UK Consumer Contracts Regulations 2013, you have 14 days from receiving your order to cancel and return it for a full refund (excluding shipping costs). This does not apply to personalized items or [list other exclusions].

**How to Return**:
1. Email www.mandrakeminiatures.com within 14 days to request a return.
2. Return items in original condition to Mandrake Miniatures  at your expense.
3. We’ll process your refund within 14 days of receiving the items.

**Faulty or Incorrect Items**:
If your order is faulty or not as described, contact us within 30 days for a repair, replacement, or refund under the Consumer Rights Act 2015.

**Contact Us**:
www.mandrakeminiatures.com