Terms and Conditions

Last Updated: Insert Date, e.g., 15 April 2025

Welcome to Mandrake Miniatures (“we,” “us,” or “our”), operating at www.mandrakeminiatures.com (the “Website”), hosted on the Squarespace platform. These Terms and Conditions (“Terms”) govern your use of our Website, including our online store, content, and services. By accessing or using our Website, you agree to be bound by these Terms. If you do not agree, please do not use our Website.

1. Acceptance of Terms

By using our Website, you confirm that you are at least 18 years old or have the legal capacity to enter into a contract. You agree to comply with these Terms, our Privacy Policy (#) [link to your Privacy Policy], and any applicable laws, including the UK Consumer Contracts Regulations 2013 and Consumer Rights Act 2015.

2. Use of the Website

a. Permitted Use

You may use our Website to:

  • Browse content, products, or services.

  • Make purchases through our online store.

  • Submit inquiries via contact forms.

  • Subscribe to newsletters or engage with blog comments [or other features, if applicable].

b. Prohibited Use

You agree not to:

  • Use the Website for illegal or unauthorized purposes.

  • Copy, distribute, or modify our content without permission.

  • Attempt to hack, disrupt, or overload our Website (e.g., via DDoS attacks).

  • Use automated tools (e.g., bots, scrapers) to extract data without consent.

  • Post harmful, offensive, or defamatory content in comments or forms.

We reserve the right to suspend or terminate your access if you violate these Terms.

3. Online Store and Purchases

a. Product Information

We strive to provide accurate descriptions, prices, and availability for products in our online store. However:

  • Product images are for illustration only and may vary slightly.

  • We may correct pricing errors or update availability without notice.

  • We reserve the right to limit quantities or refuse orders at our discretion.

b. Ordering and Payment

  • Order Process: By placing an order, you offer to purchase products subject to these Terms. We will confirm acceptance via email, forming a contract.

  • Payment: Payments are processed securely via [e.g., Stripe, PayPal, Square]. You agree to provide accurate billing information and authorize charges for your order, including taxes and shipping.

  • Pricing: All prices are in [Your Currency, e.g., GBP] and include [VAT, if applicable]. Shipping costs are displayed at checkout.

c. Shipping and Delivery

  • Shipping: We ship to [list countries, e.g., UK, EU]. Delivery times are estimates and may vary due to factors beyond our control (e.g., courier delays).

  • Risk of Loss: Ownership and risk transfer to you upon delivery or when handed to the courier, as applicable.

d. Returns and Refunds

  • Consumer Rights: Under the UK Consumer Contracts Regulations 2013, you have 14 days from receipt of goods to cancel your order and return products for a refund (excluding personalized or perishable items). You must notify us at [Your Contact Email] and return items in original condition at your expense.

  • Faulty Goods: Under the Consumer Rights Act 2015, you are entitled to a repair, replacement, or refund for faulty or misdescribed products. Contact us within 30 days of receipt.

  • Process: Email [Your Contact Email] to initiate a return. Refunds are processed within [e.g., 14 days] of receiving returned items, via the original payment method.

  • Exclusions: [List any non-returnable items, e.g., custom products, digital downloads].

e. Abandoned Cart

If you add items to your cart but don’t complete checkout, we may email you a reminder, provided you’ve consented to marketing communications.

4. Intellectual Property

All content on our Website (e.g., text, images, logos, designs) is owned by [Your Business Name] or our licensors and protected by UK copyright, trademark, and intellectual property laws. You may not:

  • Reproduce, distribute, or create derivative works without written permission.

  • Use our content for commercial purposes unless authorized.

You may share links to our Website or content for personal, non-commercial use, provided you credit [Your Business Name].

5. User-Generated Content

If you submit content (e.g., comments, form submissions), you:

  • Grant us a non-exclusive, royalty-free license to use, display, and store your content on our Website.

  • Confirm that your content is lawful, non-infringing, and not offensive.

  • Acknowledge that we may moderate or remove content at our discretion.

6. Third-Party Services

Our Website is hosted by Squarespace, and payments are processed by third-party providers (e.g., Stripe, PayPal). These services are subject to their own terms:

We are not responsible for third-party performance or outages.

7. Disclaimers and Limitation of Liability

a. Disclaimers

  • As-Is Basis: Our Website and products are provided “as is” without warranties, except as required by law (e.g., Consumer Rights Act 2015).

  • Accuracy: We strive for accurate content but do not guarantee its completeness or timeliness.

  • Availability: We may suspend or modify the Website without notice (e.g., for maintenance).

b. Limitation of Liability

To the fullest extent permitted by UK law:

  • We are not liable for indirect, consequential, or incidental damages (e.g., loss of profits, data) arising from your use of the Website.

  • Our liability for products is limited to the purchase price or remedies under the Consumer Rights Act 2015.

  • We are not responsible for events beyond our control (e.g., courier delays, server outages).

8. Indemnity

You agree to indemnify [Your Business Name], its affiliates, and employees against claims, losses, or damages arising from your violation of these Terms or misuse of the Website.

9. Termination

We may terminate or restrict your access to the Website at our discretion, with or without notice, if you breach these Terms or for other reasons (e.g., legal compliance). You may stop using the Website at any time.

10. Governing Law and Dispute Resolution

These Terms are governed by the laws of England and Wales. Any disputes will be resolved in the courts of England and Wales, except where EU/UK consumer laws grant you rights to pursue claims in your local jurisdiction.

If you’re a consumer, you may also use the EU Online Dispute Resolution platform (ec.europa.eu/odr) for out-of-court resolution.

11. Changes to These Terms

We may update these Terms to reflect changes in our practices or legal requirements. We will notify you of significant changes via a Website notice or email (for newsletter subscribers). Your continued use of the Website after updates constitutes acceptance.

12. Contact Us

For questions, complaints, or requests regarding these Terms, contact:

Mandrake Miniatures
mandrakeminiatures@gmail.com